Servicing Your Fire

Having your fire serviced on a regular basis not only helps from a safety perspective, it also increases the length of our If your fire is still in warranty you must go through your retailer first as with all warranty issues, please contact your local retailer in the first instance.

You can find your local retailer click here for our store locator.

Please click the below for more information:

1. Servicing Your Fire
2. Our Support

At Charlton & Jenrick, we’re committed to supporting you long after your purchase. Our service team is here to help with:

• Product Servicing & Maintenance: keep your fire or stove running safely and efficiently.
• Spare Parts: access to genuine parts can be found here 
• Warranty Support: assistance with claims and product registration.

Explore our support pages:

• Manuals: find detailed guides for installation and operation.
• Warranty T&Cs: understand your coverage and how to claim.
• Contact Us: reach out for personalised support.

Whether it’s a routine check-up or a technical issue, our team and showroom partners are here to help. Start by reviewing your manual or contacting your local retailer.