Support from Charlton & Jenrick Team

Support from Charlton and Jenrick Service Team

Our goal is to provide you with high quality products and with that comes first class after sales service.

You can book a Charlton and Jenrick engineer direct by emailing our service team on [email protected] or click here.

When it comes to taking care of your Charlton and Jenrick fire or stove we can offer you complete peace of mind. With the experience and know how to keep your fire or stove running efficiently and economically.

However, in the unlikely event your product isn’t running efficiently and economically then we are here to assist.

Types of calls available:

· Repair Visit
· Appliance Health Check
· Manufacturer Annual Service

These will be available on all Charlton and Jenrick fuel types – Gas, Stoves & Electric.

Book your Charlton and Jenrick engineer direct by emailing our service team on [email protected] or click here.

Repair Visit

This is where there is a break down or an issue with a product that may need a repair. We need to determine if there are parts or upgrades available to carry out an effective repair. If a repair is made, we will health check (see below) the fire as standard.

Appliance Health Check

A check that is requested even though the fire is working and especially where there is not a full and current service history, for example following a house move.

The health check will consist of the same as service, any issues identified due to installation or site specific factors may require being referring to a third party specialist.

Email our service team on [email protected] or click here to book a Charlton and Jenrick engineer directly.

Manufacturer Annual Service

We take great care in designing, testing, and manufacturing our products to meet the highest quality and safety standards. To keep your fire operating at its best and maintain any warranty coverage, choose a manufacturer’s service carried out by a dedicated Charlton and Jenrick engineer.

Why choose a Service Visit from Charlton and Jenrick?

Our team of experienced Gas Safe and HETAS approved engineers can handle both warranty repairs and annual servicing. They will not only perform all necessary safety checks on your appliance, but also clean it thoroughly, leaving it looking fresh and ready for the next winter season.

Our engineers will discuss any potential concerns with the product and explain how to resolve them. They are professional, courteous, and equipped with all necessary PPE for their own safety and that of our customers.

Have your appliance serviced and safety checked by the manufacturer. Our Chargeable Annual Service is a condition of the Extended Warranty, which requires regular servicing (every 12 months for Gas and Wood/Multi-Fuel Stoves or Fireplaces, every 24 months for electric fires) by a trained and qualified individual.

You can book a Charlton and Jenrick engineer direct by emailing our service team on [email protected] or click here.

Register your interest Service Enquiry

Please complete the Service Enquiry form to register your interest in a Charlton and Jenrick Service visit and a member of our customer service team will be in touch to discuss your needs further.

Please note: without your telephone number we cannot process your enquiry.

Service Enquiry

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Charlton and Jenrick Service Team will be in touch to confirm if a site visit is possible and our engineer’s availability.

Please note the call out charge is payable upon booking.

If our engineer arrives for a scheduled appointment and no one is home, no refund will be issued for the missed or aborted appointment. Additional charges will apply to reschedule.

Please note we require a minimum of 48 hours’ notice for any requests to cancel pre-arranged appointments.

Gas Appliances:

It is important to get as much background information about the product and any related issues as possible prior to agreeing for our engineer to attend. This will enable our engineer to gauge what is required for the visit.

Due to engineer geographical placement, we are only able to offer a manufactures service to customers in the UK mainland, this currently excludes Northern Ireland and some areas of Scotland which we will confirm.

For full Terms and Conditions click here.