Out of Warranty Visit Terms & Conditions

Below are important terms and conditions for your call-out, please read carefully.

The engineer will complete a risk assessment on arrival at the property and if they feel that it is unwise to continue he will discuss this with you and the visit will be re-booked by the Service Team.

Our engineer will complete an initial fault inspection on your appliance when they first arrive on site.

If the fire is beyond economical repair you will be advised, no refund will be given.

The engineer can only repair defects directly related to the product. Depending on what our engineer finds it maybe that further work may need to be completed by a third party – i.e installer/flue expert.

If the extended parts warranty has been registered and the appliance has a full-service history, then parts will be covered. However, charges will be incurred for any parts that have failed due to issues relating to incorrect installation or maintenance of the appliance. Any part requiring replacement will be notified to you prior to fitting along with the cost of the part. These will be chargeable on the day.

If the extended parts warranty has not been registered, then all parts are chargeable on the day.

If the repair cannot be completed and a re-visit is necessary, then a quotation will be provided by the service department.

If any information provided on the booking form is incorrect or inaccurate and this prevents the engineer from carrying out the repair/service, then no refund will be given, should a re-visit be required then further charges will apply.