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When we ask you for specific details, we’ll always:
The GDPR Principles are:
Principle 1: Personal data shall be processed lawfully, fairly and in a transparent manner
Principle 2: Personal data should be collected for specific, explicit and legitimate reasons
Principle 3: Personal data processing should be adequate, relevant and limited to only what is necessary
Principle 4: Personal data should be accurate and where necessary up to date
Principle 5: Personal data should only be retained as long as necessary
Principle 6: Personal data should be processed in an appropriate manner to maintain security
Data Subject – You, any customer of Charlton & Jenrick Ltd
Data Controllers – Charlton & Jenrick Ltd, and any related company
Data Processors – Charlton & Jenrick Ltd, and any related company
How do we use your information?
As a Data Subject you can ask for extensive information on the data we hold about you, concerning:
The purpose of the processing
The categories of personal data concerned
The recipients to whom the personal data have been or will be disclosed
The period for which the personal data will be stored
The right to rectification, erasure, restriction or objection
The right to lodge a complaint with a Supervisory Authority
Where the personal data is not collected from the Data Subject, any available information as to their source
We use the information we receive from you, together with information we’ve obtained in the course of our relationship with you (including in relation to goods and/or services we provide to you, and/or your use of those goods and/or services), to:
You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.
How and where we use your data in Charlton & Jenrick Ltd:
What we will NOT do with your data:
We store the information you provide to us, including:
Our servers, in common with nearly all web servers, log each page that’s downloaded from the site.
Any new information you provide to us may be used to update an existing record we hold for you.
If you give us a work email address, we won’t be responsible for third parties (who are authorised to access your work email address) having access to any communications we send.
We do not store credit card details nor do we share customer details with any 3rd parties.
When do we give third parties your data?
Why do we ask for your home, mobile phone number, and email address?
Why might we need to call you?
We make outbound phone calls for a number of reasons including to assist with, but not limited to any product, warranty of parts enquiries.
If you have more than one address or email address registered with us, please make sure to:
What we may use your information (and contact details) for:
If we give information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we’ll exercise strict control over it contractually, typically requiring it – and any of its agents and/or suppliers – to:
We will also restrict the information disclosed to the absolute minimum necessary, e.g. to provide the product or service.
Your data, your consent
When you provide us with any data we‘ll always try, where possible, to:
How do we use other people’s data?
Where we deem appropriate, we may allow you to give consent on behalf of your spouse/partner/other relevant person.
If you provide consent on behalf of another person, you must ensure that you have their authorisation to do so. We reserve the right to request confirmation or to otherwise verify that you have that authorisation.
What are cookies?
In short: cookies are small data files that a website will put on your device. We’re keen to find out what you like and dislike; your feedback plays a key role in helping us improve this site.
We use many techniques to follow your use of the site and provide you with a customised experience. The main and best known technique is by using what are known as ‘cookies’. The data contained in the cookie can be retrieved by that website (or another website that can read the cookie) when you visit the relevant site.
Cookies cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you’ve placed into your shopping basket, or it can ensure you get the offer you requested. Typically, these will be ‘session’ cookies, which expire as soon as you leave the site.
Other cookies can tell us if you come back. These are ‘persistent cookies’, which expire after a period of time unless you delete them from your device. We use them to help customise the site and to do things such as display relevant advertising on the websites you visit based on your visit to our website.
Some cookies enable sites to work, while others help us learn about what people are browsing for.
The main types of cookies we use on our site and what they do:
What about links to other sites – and what about their cookies?
We often link to other sites to help provide you with extra information or services; links to Twitter, Facebook and other popular social media or book-marking sites make it easy for you to share information with your family and friends.
How to control cookies
You can restrict, remove or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, visit All About Cookies.org and Your Online Choices.eu.
Certain cookies may be set as soon as you visit our website, but you can remove them using your browser settings. If cookies are disabled on your device you’ll still be able to use most of this site, but it may limit what you can do.
Why would we need to disclose your information to third parties?
As we’ve mentioned, we don’t sell your personal information to third parties for marketing purposes.
‘How we use your information’ outlines how we may exchange personal data with third parties to:
Cross-border transfers of information
The laws of some non-EEA countries do not provide the same level of protection for personal data as the laws of the UK. Where we transfer your personal data to such countries, we’ll take steps to ensure appropriate protections are in place to safeguard your personal data, as required by the General Data Protection Regulation (GDPR).
Each time you receive electronic marketing information or a message, you can opt out from receiving any more marketing information from us.
Want to opt out by post?
If you don’t want to receive marketing information from us, write to: Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR
How do we amend and retain your information?
It’s useful for us – and for you – if we have your most up-to-date information, so please tell us in writing about any changes in your circumstances, and we’ll amend your details. By law and regulation, we’re obliged and allowed to keep certain types of data for a minimum period of time. This tends to be for six years, but can be longer if the statute or regulation requires or permits
Subject access requests: how to get a copy of the data we hold about you
You have a statutory right of access to personal and/or sensitive personal data that we hold about you. You can request to have all your data we hold about you deleted in full. We will delete this data, within 72 hours of receiving a letter from you, and inform you by phone call or post within 2 hours after this has been actioned.
To exercise this right, please write to: Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR
Please refer to the information you wish to see giving dates if possible. We will not administer Subject Access Requests made by a third party, unless it arrives with the written authority of the person who’s the subject of the request.
How do you choose the type of information you receive?
You have the option at any time to:
To do this, write to: Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR
Provide us with feedback:
We welcome your questions and comments about privacy. If you have any, please write to: Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR