When you decide to buy a fire from Charlton & Jenrick, you can rest assured that your local retailer will be able to help ensure the very best experience possible. From the initial visit to the showroom, to a site survey (if needed), deciding on your perfect fire, to the fitting, and After Sales support and help. Your retailer will be with you every step of the way.
A personalised one-to-one service is what our retailers pride themselves on. We work with our retailers to ensure the highest standards are met, and that our customers are cared for.
Buying a fire, whether it be a wood burning stove, an electric fire, or gas fire can be complex. There are a wide range of things to consider such as the type of fire, size of room, levels of insulation, various building regulations and more. Your local retailer is a trusted expert and will be able to help you. They won’t bombard you with jargon, but will help explain what will be required, to get your perfect Charlton & Jenrick fire safely installed in your home.
We always recommend buying from a “bricks and motar” business as opposed to online. The levels of support and help required when having a fire fitted, or replaced in your home can be significant. Which is why buying online is not the best option. It’s always better to be safe than sorry.
After Sales Support:
Having a Charlton & Jenrick fire installed in your home is only the start of your relationship with us. Your retailer will be able to provide After Sales care, and we have a wide range of comprehensive warranties in place to protect and look after you, not to mention dedicated Customer Services, Technical and Spares departments also.
Find Your Local Retailer :
We’ve made it easy for you to start your search for a new stove or fire. You can search for your local Charlton & Jenrick showroom here: